01. INFORMATION WE COLLECT
Personal Identification Information: Name, email address, phone number, postal address, date of birth.
Payment Information: Credit/debit card details, bank accounts, and other financial information necessary to process transactions.
Account Information: Username, password, and transaction history.
Browsing Information: IP address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data (including cookies and similar tracking technologies).
Vehicle Information: Data provided for vehicle purchase, sale, or service.
Geolocation Information: Approximate location data (if enabled in your browser).
02. HOW WE COLLECT YOUR INFORMATION
Directly from You: When you create an account, make a purchase, subscribe to newsletters, complete forms, participate in surveys, or communicate with us.
Automatically: Through cookies and similar tracking technologies (see our Cookie Policy).
From Third Parties: Payment service providers, analytics platforms, and social networks.
03. USE OF YOUR INFORMATION
We use your personal information to:
- Process your transactions and send order-related notifications.
- Manage your account and provide you with the requested services.
- Improve our website, products, and services.
- Personalize your experience and display relevant content.
- Communicate with you about offers, promotions, and events (subject to your consent preferences in accordance with the FTC Act and U.S. consumer protection laws).
- Detect, prevent, and investigate fraudulent or illegal activities.
- Comply with legal and regulatory obligations (including data breach notification as required by the Florida Information Protection Act (FIPA)).
04. LEGAL BASIS FOR PROCESSING (SPECIAL NOTICE FOR COLOMBIA RESIDENTS)
In accordance with Colombia's Law 1581 of 2012 and Law 2439 of 2024, the processing of your personal data is based on:
- Consent: We collect it when you give your prior, express, and informed consent through clear affirmative mechanisms (e.g., checkboxes or acceptance buttons).
- Contract Performance: When processing is necessary for the execution of a contract to which you are a party (e.g., a purchase or service).
- Compliance with a Legal Obligation: When processing is necessary to comply with an applicable legal obligation.
- Legitimate Interest: When processing is necessary for our legitimate business interests, provided they do not override your fundamental rights and interests.
For Colombia residents, you have ARCO rights (Access, Rectification, Cancellation, and Opposition) detailed below. We also recognize the Colombian data protection authorities, primarily the Superintendence of Industry and Commerce (SIC).
05. DISCLOSURE OF YOUR INFORMATION
We may share your personal information with:
- Service Providers: Payment processors, shipping companies, hosting providers, and analytics platforms (only with contractual data protection guarantees).
- Business Affiliates and Partners: Carefully selected to offer you relevant products or services.
- Legal Compliance: When required by law or to protect our rights, property, or safety, or those of others.
- Business Transfers: In the context of a merger, acquisition, or sale of assets (with prior notice).
We do not sell your personal information to third parties, in accordance with U.S. privacy laws (including CCPA/CPRA and FDBR) and Colombian legislation.
For cookies, data may be shared with third-party analytics and advertising service providers, subject to your prior consent.
06. YOUR PRIVACY RIGHTS
You have the following rights regarding your personal information, in accordance with Colombia's Law 1581 of 2012 and applicable U.S. privacy laws (including CCPA/CPRA for California residents and FDBR for Florida residents):
- Right of Access: To know what personal information we have about you and how we use it.
- Right of Rectification: To correct inaccurate or incomplete personal information.
- Right of Cancellation (Deletion): To request the deletion of your personal information (The Right to be Forgotten), subject to certain legal exceptions.
- Right of Opposition: To object to the processing of your personal information for specific purposes (including direct marketing).
- Right to Revoke Consent: To withdraw your consent for processing at any time.
- Right to Portability (U.S.): To receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Opt-Out (U.S.): To opt-out of the sale of your personal information or targeted advertising (via the "Do Not Sell My Personal Information" link on our website).
To exercise these rights, please submit a written request to privacy@carvisionpro.com. We will verify your identity before processing your request. We will respond within the timeframes required by law (generally within 15 business days for Colombia and 45 days for certain U.S. requests).
07. DATA SECURITY
We implement reasonable technical, administrative, and physical security measures to protect your personal information from loss, theft, unauthorized use, disclosure, alteration, or destruction. This includes the use of secure hypertext transfer protocols (HTTPS) and data encryption, in accordance with the Florida Information Protection Act (FIPA) [§501.171]. However, no method of transmission over the Internet or electronic storage method is completely secure.
In the event of a data breach involving your personal information, we will comply with our notification obligations under Florida law and Colombian legislation.
08. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including complying with any legal, accounting, or reporting requirements. When no longer necessary, we will securely delete or anonymize your personal information.
09. CHILDREN'S PRIVACY
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information immediately, in compliance with the Children's Online Privacy Protection Act (COPPA).
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure that adequate safeguards are in place to protect your personal information during such transfers, in accordance with applicable laws (including the use of standard contractual clauses for transfers relevant to Colombia).
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised "Effective Date." We encourage you to review this page regularly to stay informed.
12. CONTACT INFORMATION AND SUPERVISORY AUTHORITY
Data Controller (Colombia): Carvision Pro is the data controller of your personal data in Colombia, as defined by Law 1581 of 2012. If you are not satisfied with our response to your inquiry or complaint, you have the right to lodge a complaint with Colombia's Superintendence of Industry and Commerce (SIC), which can be contacted through its official website.
For any questions or to exercise your privacy rights, please contact us at:
Email: privacy@carvisionpro.com
Data Protection Officer (DPO): dpo@carvisionpro.com